Privacy Policy
At Harmony for her, we’re committed to protecting and respecting your privacy. This Policy tells you how we use personal information collected on our website and in our clinics.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes
VISITORS TO OUR WEBSITE
When someone visits www.harmonyforher.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. Click here to view Google’s privacy policy. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use click here to visit Google information.
E-NEWSLETTERS
We use a third party provider, [Mailchimp], to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see https://mailchimp.com/legal/privacy/.
SECURITY
We use a third-party service [Wordfence] to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of people trying to login to our dashboard without our permission.
STORING YOUR PERSONAL DATA
In operating our website it may become occasionally necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely with a GDPR compliant processor.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
Information you provide to us will be stored on local PCs, laptops and or a portable device held at our offices. Our devices are password protected. If you become a service user of harmony for her please see the later information on security of data.
LINKS TO OTHER WEBSITES
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
PEOPLE WHO USE OUR SERVICES AT HARMONY FOR HER
We have to hold the details of the people who use our services in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes.
The personal information we collect includes your name, address, email address, date of birth, GP details, referrer details, medical history you provide and notes on physiotherapy assessment and treatment and consent details.
How is your information used?
To provide and fulfill Services between yourself and Harmony for her, and that of your insurance provider
To refer you onto a GP, Consultant, or other allied health professional where you have given your consent
To notify you about changes to our Service
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
Personal information, physiotherapy assessment, treatment and consent details will be kept for a minimum of 8 years – in accordance with the CSP. Or longer if you are pregnant at the time of treatment or class participation. Further information can be found here:
http://www.csp.org.uk/publications/record-keeping-guidance-0
If you make a payment, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
SECURITY OF DATA
The security of your data is important to us: your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
All marketing emails from Harmony for her will allow you to opt out of further mailings.
We store personal information on secure servers – cliniko.com, and physitrack.com, which are managed by us and our service providers. Further information on the security of this data can be found here: www.cliniko.com/security and www.physitrack.com/privacy
Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
The privacy practices set forth in this privacy policy are for Harmony for her only
If you have any questions, concerns, or comments about our privacy policy or the information we hold about you, please contact us in the following ways:
Email: tara@harmonyforher.co.uk